Sweet Online – Privacy Policy

Sweet Online (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and internet services.

By using Sweet Online services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from customers:

1.1 Personal Information

Full name

National ID / Passport (if required)

Date of birth

Gender

Mobile number

Email address

Residential or business address

1.2 Account & Service Information

Customer ID and login credentials

Internet package details

Billing and payment records

Service usage information

1.3 Technical Information

IP address

MAC address

Router or device information

Connection logs and session data

2. How We Use Your Information

We use customer information to:

Provide and manage internet services

Process billing and payments

Verify customer identity

Provide customer support

Send service notifications, updates, and alerts

Improve network performance and service quality

Comply with legal and regulatory requirements (including BTRC)

3. Information Sharing & Disclosure

Sweet Online does NOT sell or rent customer information to third parties.

We may share information only:

When required by law or government authorities

With payment gateways for transaction processing

With technical partners strictly for service delivery

To protect Sweet Online’s legal rights or network security

4. Data Security

We take reasonable technical and organizational measures to protect customer data, including:

Secure servers and access controls

Limited access to authorized personnel only

Protection against unauthorized access, misuse, or disclosure

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain customer information:

As long as the account remains active

As required by law or regulatory authorities

For billing, audit, and dispute resolution purposes

Inactive or terminated account data may be retained for a legally required period.

6. Customer Responsibilities

Customers are responsible for:

Keeping their account login credentials confidential

Securing personal devices and Wi-Fi networks

Not sharing passwords with unauthorized persons

Sweet Online is not responsible for data breaches caused by customer negligence.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Improve website functionality

Analyze website traffic

Enhance user experience

You may disable cookies in your browser settings, but some website features may not function properly.

8. Children’s Privacy

Sweet Online services are not intended for children under the age of 18 without parental or guardian consent.

9. Monitoring & Law Enforcement

Sweet Online may monitor network usage to:

Ensure compliance with service policies

Prevent misuse, fraud, or illegal activities

We may disclose information to law enforcement or regulatory bodies when legally required.

10. Changes to This Privacy Policy

Sweet Online reserves the right to update or modify this Privacy Policy at any time. Updated versions will be published on www.sweetonlinebd.com and will become effective immediately upon posting.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Sweet Online

Address: H#61/62, R#1, Sec#7, Mirpur, Dhaka-1216

Phone: +8801998339655

Email: hello@sweetonlinebd.com

Website: www.sweetonlinebd.com